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Business Analyst

Step into a KYC Squad and translate complex compliance and onboarding needs into clear, executable requirements for a front-end application. This Business Analyst role is the bridge between Product Owners, IT teams, testers and senior stakeholders in a regulated environment.

CONTEXT

Our client, a major player in its sector, is modernising the way it welcomes and verifies customers. Within the Customers tribe, a KYC Squad is building and improving a front-end application that sits at the intersection of regulatory obligation, customer experience and operational efficiency. The Business Analyst will join this squad as the bridge between product vision, business processes, technology teams and testing. Every requirement captured will help the organisation onboard customers faster while keeping compliance, risk and data quality under control. The mission is as much about listening, structuring and negotiating as it is about writing specifications.

ACTIVITIES

  • Elicit, analyse and document business, stakeholder, solution and transition requirements for the KYC front-end application.
  • Organise workshops and interviews with Product Owners, business experts, IT teams and testers to align expectations.
  • Model current and target processes, identify gaps and translate them into clear user stories and acceptance criteria.
  • Maintain traceability from business need to solution design, test scenarios and transition activities.
  • Support the squad during refinement, development and testing phases by clarifying scope and resolving ambiguities.
  • Communicate with senior stakeholders, manage competing priorities and ensure decisions are understood by all parties.

EXPECTED ACHIEVEMENTS

  • Create a shared, unambiguous view of KYC requirements that development and testing teams can execute against.
  • Reduce rework and delays caused by unclear specifications or late discoveries.
  • Improve the quality of the KYC front-end experience while strengthening compliance and control.
  • Enable a smooth transition from current practices to the target operating model.

ENVIRONMENT

  • KYC and customer onboarding processes within a regulated financial environment.
  • Agile squad setup with Product Owners, IT delivery teams, testers and business stakeholders.
  • Requirements engineering, process modelling, user stories, acceptance criteria and stakeholder management.
  • A collaborative, high-expectation culture where clear communication and analytical rigour are essential.