Digital Workplace Manager

CONTEXT

Our client, a major player in its sector, is at a pivotal moment in its digital workplace journey. Its operations depend on a sprawling Microsoft enterprise estate, from the Enterprise Agreement and Microsoft 365 to Power Platform and Copilot, and the organization wants this estate to become a lever for agility, adoption, and operational excellence rather than a collection of contracts and tools. The Digital Workplace ecosystem is supported by a complex partner network, and the next market renewal is approaching. The client needs a trusted expert who can connect contractual governance, vendor performance, license intelligence, and organizational design so that technology services genuinely serve the business.

ACTIVITIES

• Manage the enterprise Microsoft portfolio end to end: Enterprise Agreement, Microsoft 365, Power Platform, Copilot, and associated commercial and contractual levers.
• Lead Digital Workplace partner relationships, from strategic alignment and performance reviews to escalation management and joint roadmap definition.
• Contribute to the Digital Workplace Services market renewal project, shaping requirements, evaluation criteria, negotiation strategy, and transition planning.
• Define and implement Software Asset Management and Hardware Asset Management processes, ensuring compliance, cost transparency, and lifecycle control.
• Support the I&O department's operating model evolution by clarifying roles, governance forums, service ownership, and vendor interactions.
• Advise stakeholders on licensing models, consumption trends, adoption opportunities, and risk exposure across the Microsoft ecosystem.
• Build decision materials for senior leadership, translating technical and contractual complexity into clear recommendations.

EXPECTED ACHIEVEMENTS

• Establish a mature, repeatable governance model for Microsoft and Digital Workplace partners, with clear accountabilities and measurable performance.
• Deliver optimized contract renewals and commercial agreements that reduce unnecessary cost while protecting compliance and service continuity.
• Implement effective SAM/HAM processes that provide reliable visibility into licenses, assets, consumption, and exposure.
• Increase adoption and value realization for Microsoft 365, Power Platform, and Copilot through better partner alignment and organizational support.
• Successfully contribute to the Digital Workplace Services market renewal, ensuring the selected partners can support the client's future operating model.
• Enable the I&O department to evolve with sharper roles, stronger vendor management, and a more service-oriented digital workplace.

ENVIRONMENT

Microsoft Enterprise Agreement, Microsoft 365, Power Platform, Copilot, Azure ecosystem, Software Asset Management, Hardware Asset Management, ITIL, vendor management, strategic sourcing, contract governance, service management, enterprise architecture, compliance and risk frameworks, Agile and waterfall delivery models, collaborative tools such as Teams and SharePoint, and a multilingual Belgian institutional context.