IT Business Analyst
Support the evolution of a GIS platform used to manage fiber infrastructure while bridging business needs and IT delivery. You will turn field and network requirements into clear specifications, smooth go-lives, and dependable user support.
CONTEXT
Our client, a major player in its sector, is modernizing the tools that support a critical network business unit. A central GIS application for fiber infrastructure is evolving, and the organization needs a business system owner who can connect operational realities with technical delivery. The mission is to ensure that business stakeholders, IT teams, and end users share a common understanding of needs, priorities, and support expectations.
ACTIVITIES
- Gather business needs from network and operational teams and translate them into functional IT requirements.
- Manage the evolution backlog with IT teams, clarify specifications, and follow development through testing and go-live.
- Provide operational user support, diagnose issues, and coordinate resolutions with technical specialists.
- Prepare documentation, training materials, and communication for new features and releases.
- Oversee go-live activities, monitor adoption, and collect feedback for continuous improvement.
EXPECTED ACHIEVEMENTS
- Deliver a clearer and more reliable bridge between business expectations and IT delivery.
- Improve the usability, stability, and adoption of the GIS application across its user community.
- Reduce friction around support requests and make IT developments easier to prioritize and validate.
ENVIRONMENT
Business analysis, GIS applications, requirements management, IT development coordination, user support, testing, go-live planning, documentation, and collaboration with network business teams and IT delivery squads.