IT Governance & Business Alignment Manager

CONTEXT

In today's rapidly evolving digital landscape, the synergy between business strategy and IT capabilities is paramount for organizational success. Our client, a major player in its sector, is undergoing a pivotal transformation to enhance its operational resilience, strategic agility, and overall efficiency. Following a comprehensive ICT audit, they are seeking to fortify their governance frameworks, increase transparency, and ensure that every technological investment delivers maximum business value and aligns perfectly with their strategic ambitions. This role is not merely about compliance; it’s about shaping the future operating model of an entire organization, fostering a culture where IT is recognized as a true strategic partner, not just a service provider. You will be instrumental in bridging the gap between high-level business ambitions and the intricate world of technology, ensuring clarity, accountability, and continuous improvement across the entire enterprise.

ACTIVITIES

• Strengthen and optimize existing Business-IT governance frameworks, policies, and processes, ensuring robust alignment with organizational strategic goals, industry best practices, and regulatory requirements.
• Monitor rigorously and drive the proactive implementation of recommendations stemming from comprehensive ICT audits, ensuring timely resolution of findings and proactive prevention of future vulnerabilities.
• Oversee and manage financial control related to IT outsourcing and supplier management, optimizing costs while ensuring superior service quality, contractual adherence, and vendor performance.
• Act as a pivotal liaison and trusted advisor between diverse business units and ICT departments, effectively translating complex business needs into clear technical requirements and communicating IT capabilities and limitations with precision.
• Implement impactful operational improvements in governance, risk management, and supplier relationship management, fostering enhanced efficiency, transparency, and accountability across the IT ecosystem.
• Support the strategic evolution towards a service-oriented ICT organization, promoting a culture of accountability, clear service definitions, robust financial control, and enhanced customer satisfaction.
• Develop and implement key performance indicators (KPIs) and reporting mechanisms to ensure complete transparency in IT performance, governance adherence, and value delivery to stakeholders.

EXPECTED ACHIEVEMENTS

• Establish a robust, efficient, and transparent Business-IT governance framework that significantly improves strategic decision-making, accountability, and proactive risk management across the organization.
• Successfully oversee the comprehensive resolution of all critical ICT audit recommendations, demonstrably enhancing the organization's security posture, compliance, and operational integrity.
• Optimize IT financial outsourcing and supplier management processes, achieving demonstrable cost savings, improved vendor performance, and stronger strategic partnerships.
• Effectively bridge communication gaps between business and IT, fostering a collaborative, synergistic partnership that drives innovation, strategic alignment, and shared success.
• Lead the transition to a more service-oriented ICT organization, characterized by clear service definitions, measurable outcomes, enhanced user satisfaction, and a strong focus on business value.
• Become a key influencer and thought leader in the organization's digital transformation journey, shaping how technology supports, enables, and accelerates overall business growth and objectives.

ENVIRONMENT

IT Governance frameworks (e.g., COBIT, ITIL), Financial Management (specifically for IT), Supplier Relationship Management (SRM) best practices, Audit & Compliance methodologies, Risk Management frameworks, Business Process Improvement (BPI), extensive Stakeholder Engagement, Project Management methodologies (Agile/Waterfall), Microsoft Office Suite (advanced Excel, PowerPoint).