IT Process Coach
Guide a process team and key partners toward a mature, compliant and continuously improving IT process landscape. The role combines hands-on coaching, process design and maturity assessment inside an Agile environment.
CONTEXT
Our client, a major player in its sector, is advancing its IT operating model through an Agile landscape where processes must be clear enough to govern and flexible enough to support delivery. The process team is not starting from a blank page: group frameworks, regulatory obligations and local practices all coexist, sometimes in tension. The IT Process Coach will act as a bridge, helping people understand not just what the process says but why it matters, and turning compliance into a shared discipline rather than a paperwork exercise.
ACTIVITIES
- Mentor and coach the Process Team, strengthening process ownership and day-to-day autonomy.
- Define, maintain and evolve IT processes aligned with group frameworks and regulatory requirements.
- Coach key partners so that process expectations are understood and applied consistently.
- Support process maturity assessments, identify gaps and propose pragmatic improvement plans.
- Drive continuous improvement within an Agile IT landscape, balancing control, speed and collaboration.
- Facilitate workshops, document process changes and help teams adopt new ways of working.
EXPECTED ACHIEVEMENTS
- A clearer, more consistent and better-adopted IT process landscape.
- Higher process maturity, with measurable progress in compliance and operational discipline.
- Stronger process coaching capability inside the team and among key partners.
- Continuous improvement embedded as a habit rather than a one-off initiative.
ENVIRONMENT
IT process management, group frameworks, regulatory compliance, process maturity models, Agile delivery, coaching, facilitation, continuous improvement and collaborative documentation tools.