IT Service Manager

CONTEXT

Our client, a major player in its sector, is strengthening its CISO Office with a senior service management capability that bridges security operations, business expectations, and executive governance. The organization operates in a complex, multicultural landscape where cyber risk is not just a technical concern but a board-level priority. You will join at a pivotal moment, with a two-year mission beginning in early 2027, to bring clarity, structure, and measurable performance to a portfolio of security services. Your story here is about turning operational metrics into a compelling narrative that senior leaders can trust and act upon.

ACTIVITIES

• Manage the performance and reporting rhythm for cybersecurity services within the CISO Office.
• Prepare executive-level dashboards, service reviews, and performance narratives.
• Engage senior management and intercultural stakeholders to align expectations and priorities.
• Monitor SLAs, KPIs, risks, and improvement plans across service providers and internal teams.
• Facilitate governance meetings and ensure follow-up on decisions and escalations.
• Contribute to service strategy, maturity assessments, and continuous improvement.

EXPECTED ACHIEVEMENTS

• A transparent, reliable service performance framework for the CISO Office.
• Stronger executive confidence in cybersecurity investments and delivery.
• Improved alignment between security teams, business units, and senior leadership.
• Documented service improvements, risk reductions, and measurable value creation.

ENVIRONMENT

• Cybersecurity governance, service management, and performance reporting.
• Executive communication, stakeholder management, and intercultural collaboration.
• ITIL-inspired service management practices and KPI/SLA frameworks.
• Data visualization and reporting tools for senior management dashboards.
• A hybrid Brussels-based setting with occasional on-site presence.