IT Support Specialist
Provide hands-on and remote IT support for a busy organization where Microsoft 365, devices, and meeting rooms keep daily work moving. You will be the reassuring face of IT for colleagues, resolving incidents and helping new joiners start with confidence.
CONTEXT
Our client, a major player in its sector, relies on smooth day-to-day technology for its teams in Brussels and beyond. The IT care team is the human entry point for colleagues who need help with PCs, mobile devices, Microsoft 365, and meeting-room technology. This role is about combining technical patience with strong service awareness, so every incident becomes an opportunity to improve the employee experience.
ACTIVITIES
- Provide remote and on-site support for PCs, mobile devices, Microsoft 365, and meeting-room equipment.
- Log, prioritize, and follow incidents and service requests through to resolution.
- Support new joiners with account setup, device preparation, and IT onboarding.
- Diagnose recurring issues and collaborate with other IT teams on deeper technical problems.
- Document solutions and contribute to a knowledge base that helps colleagues help themselves.
EXPECTED ACHIEVEMENTS
- Maintain high user satisfaction through responsive, clear, and empathetic support.
- Reduce repeat incidents by identifying root causes and improving documentation.
- Help new colleagues become productive quickly through reliable IT onboarding.
ENVIRONMENT
Microsoft 365, Windows devices, mobile device support, meeting-room technologies, IT service management and ticketing, incident management, remote support tools, on-site support, and multilingual collaboration in Dutch, French, and English.