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Product Analyst

Play a critical role in a once-in-a-generation merger that unites six police zones into one streamlined entity serving thousands of officers. You will bridge business needs and ICT solutions, turning complexity into functional clarity.

CONTEXT

Our client, a major player in its sector, is undertaking a massive digital and organizational transformation. Six separate operational zones are merging into a single, unified entity, and the stakes could not be higher: thousands of officers depend on critical ICT systems to protect the public. The current landscape is a mosaic of legacy applications, duplicated processes, and fragmented data. This merger is not just a structural change; it is a complete rethinking of how services are delivered, how information flows, and how technology enables frontline work. As a Product Analyst, you will be at the heart of this journey, translating the chaos of AS-IS into the clarity of TO-BE.

ACTIVITIES

  • Conduct AS-IS and TO-BE analysis for critical ICT components, mapping processes, data flows, and user needs.
  • Write clear functional specifications that guide development teams and ensure alignment with business objectives.
  • Configure applications and systems to support the new unified operating model.
  • Manage stakeholders across police zones, IT teams, and leadership, building consensus and managing expectations.
  • Facilitate workshops, interviews, and requirements sessions with diverse user groups.
  • Support testing, validation, and change management activities to ensure smooth adoption.
  • Identify risks, dependencies, and opportunities for process improvement.

EXPECTED ACHIEVEMENTS

  • A coherent target architecture and functional blueprint for the merged entity.
  • ICT systems that support over 7,000 officers with reliability, security, and usability.
  • Reduced duplication and increased interoperability across applications.
  • Stakeholders aligned around a shared vision and clear priorities.
  • A transformation that improves operational efficiency and public safety outcomes.

ENVIRONMENT

  • Business analysis and product management methodologies.
  • Functional specification and modelling tools.
  • Application configuration and integration platforms.
  • Stakeholder management and facilitation techniques.
  • Agile and waterfall hybrid delivery models in a public safety context.