Retail Team Manager
A six-month retail leadership mission in Charleroi focused on team performance, customer experience, and operational discipline. The manager will coach a retail team through a period of change while keeping day-to-day business momentum strong.
CONTEXT
Our client, a major player in its sector, is strengthening its retail network during a six-month period of operational change and commercial ambition. The Charleroi-based team needs a visible leader who can keep daily performance on track while helping people adapt to new priorities, customer expectations, and ways of working. This is not a purely administrative management role: it is about presence, coaching, and the ability to translate business objectives into clear routines for a retail team. The mission sits within the Business department, close to customers, frontline staff, and the metrics that reveal whether execution is truly working.
ACTIVITIES
- Lead and coach the retail team, setting clear priorities and maintaining a strong customer-first culture.
- Translate business objectives into individual and collective targets, then monitor progress through KPIs and regular reviews.
- Organize day-to-day operations, staffing, and workflow so that service quality and commercial performance remain consistent.
- Observe frontline practices, give constructive feedback, and support the development of team members.
- Handle escalated customer or operational issues with pragmatism and a sense of accountability.
- Collaborate with business counterparts and support functions to remove blockers and improve the retail operating model.
EXPECTED ACHIEVEMENTS
- Maintain or improve team performance during a six-month transition period.
- Build clearer routines for performance monitoring, coaching, and customer experience.
- Strengthen team engagement and accountability through visible, consistent leadership.
- Provide business leadership with reliable feedback from the frontline to inform decisions.
ENVIRONMENT
- Six-month retail leadership mission based in Charleroi within a Business department.
- Retail operations, team management, KPI monitoring, customer experience, and performance routines.
- Dashboards, CRM or retail management tools, planning tools, and reporting packs.
- Close collaboration with frontline staff, business managers, and support functions.
- People-centered leadership style with operational discipline and comfort in a changing environment.