SAP CRM Project Manager

CONTEXT

Our client, a major player in its sector, is preparing for a strategic overhaul of its customer relationship management landscape. With a two-year mission starting in January 2027, this initiative aims to unify fragmented CRM processes, integrate them with SAP S/4HANA, and deliver a seamless experience for customers and internal teams. The program is driven by a need for greater operational efficiency, data consistency, and digital agility. You will be based in Brussels, working on-site up to five days per week, embedded within a dynamic and highly collaborative environment. The stakes are high: the success of this transformation will directly influence the client's ability to compete in a fast-moving market. Your role is to steer the program from vision to reality, ensuring that every release, migration, and integration adds tangible value.

ACTIVITIES

• Lead the full project lifecycle for SAP CRM and S/4HANA integration, from scoping and planning to execution and closure.
• Define project governance, roles, and responsibilities, ensuring clear communication across business and IT stakeholders.
• Manage scope, budget, timeline, risks, and quality, using industry best practices and client-specific standards.
• Coordinate internal development teams, external vendors, and business analysts to deliver high-quality solutions.
• Facilitate workshops, requirement gathering, and change management activities to drive user adoption.
• Report progress to steering committees and senior management, providing transparent status and actionable recommendations.
• Ensure compliance with SAP best practices, security policies, and regulatory requirements.

EXPECTED ACHIEVEMENTS

• Successful delivery of the SAP CRM and S/4HANA integration within the two-year timeframe.
• A unified, scalable CRM platform that supports current and future business needs.
• Improved data integrity, process efficiency, and customer experience across all touchpoints.
• Strong stakeholder alignment and minimal disruption during the transition.
• A well-documented project repository and a repeatable delivery framework for future initiatives.
• Measurable ROI through streamlined operations and reduced manual work.

ENVIRONMENT

• Technologies: SAP CRM, SAP S/4HANA, SAP Fiori, SAP PI/PO, and related SAP modules.
• Tools: Jira, Confluence, MS Project, SAP Solution Manager.
• Methodologies: Agile, Scrum, Waterfall, and hybrid project management.
• Environment: On-site in Brussels, up to five days per week, with a two-year engagement.
• Stakeholders: business leaders, IT architects, developers, external partners, and end users.