Senior Business Analyst (Payments & Cards)

CONTEXT

Our client, a major player in its sector, is a pioneering force in the dynamic and rapidly evolving payments industry. With an unwavering commitment to delivering secure, efficient, and innovative card products and services, they are constantly adapting to market demands and technological advancements. As consumer behavior shifts towards digital-first experiences, the cards and payments domain requires an expert who can not only understand current challenges but also envision future opportunities. This role is central to bridging the gap between ambitious business strategies and robust technological implementations, ensuring that every card transaction, every new payment feature, aligns with the highest standards of user experience and operational excellence. You will be instrumental in evolving their core offering.

ACTIVITIES

• Conduct comprehensive analysis of existing card products and payment services, identifying pain points, inefficiencies, and areas for strategic improvement.
• Propose innovative solutions and enhancements for new and existing card offerings, aligning with market trends and business objectives.
• Evaluate incoming change requests from various business units, assessing their impact, feasibility, and alignment with the overall product roadmap.
• Translate high-level business requirements into detailed functional and non-functional specifications for IT development teams.
• Act as the primary liaison between business stakeholders and IT development teams, ensuring clear communication, understanding, and alignment throughout the project lifecycle.
• Facilitate workshops, gather requirements, and lead discussions to elicit detailed needs from diverse stakeholders.
• Define test scenarios and coordinate Business Acceptance Testing (BAT), ensuring that implemented solutions meet specified requirements and deliver expected value.
• Monitor project progress, track issues, and report on the status of initiatives related to card product development.

EXPECTED ACHIEVEMENTS

• Successful delivery of enhanced card products and payment services that significantly improve customer satisfaction and operational efficiency.
• Development of clear, unambiguous business requirements that accelerate IT development cycles and reduce re-work.
• Establishment of strong collaborative relationships between business and IT, fostering a culture of shared understanding and agile delivery.
• A demonstrable impact on the strategic evolution of the payment portfolio, contributing to market leadership and innovation.
• Meticulously executed Business Acceptance Testing, ensuring high-quality releases with minimal post-deployment issues.

ENVIRONMENT

Agile/Scrum methodologies, JIRA/Confluence, BPMN, UML, SQL, various payment processing platforms (e.g., acquiring, issuing systems), regulatory compliance frameworks (e.g., PSD2, PCI DSS), test management tools, Microsoft Office Suite.