Senior Business Project Manager

CONTEXT

Our client, a major player in its sector and a vital public service organization, has recently achieved a significant milestone with the successful launch of its highly anticipated Intranet 2.0. This wasn't merely a technical upgrade; it was a profound digital transformation initiative designed to revolutionize internal communication, foster collaboration, and enhance operational efficiency for thousands of employees across diverse departments. As the platform transitions from deployment to its crucial aftercare period, they seek a visionary Senior Business Project Manager to ensure its ongoing success, strategic evolution, and deep integration into the organizational fabric. This role is about much more than maintenance; it's about maximizing the Intranet's potential, integrating new functionalities, fostering high user engagement, and ensuring it remains a central pillar of the organization's digital strategy within the complex and regulated public sector. You will be instrumental in translating strategic vision into tangible outcomes, ensuring the Intranet continues to deliver immense value.

ACTIVITIES

• Lead the comprehensive aftercare phase of the Intranet 2.0 project, overseeing continuous improvements, new feature implementations, and strategic enhancements based on user feedback and evolving business needs.
• Manage complex projects encompassing infrastructure upgrades, software development lifecycles, and wider digital transformation initiatives, ensuring alignment with overarching organizational goals and public service mandates.
• Apply robust project management methodologies such as Prince2 and PMBok to meticulously plan, execute, monitor, control, and successfully close projects effectively, ensuring transparency and accountability.
• Design and implement comprehensive change management strategies to ensure high user adoption, engagement, and proficiency with the Intranet 2.0 platform across various hierarchical levels and departments.
• Implement and adhere to ITIL principles for service management, optimizing incident resolution, problem management, request fulfillment, and overall service delivery related to the Intranet.
• Utilize Lean Six Sigma principles to identify inefficiencies, streamline workflows, and optimize processes related to the Intranet's operation, content management, and user experience.
• Collaborate closely with diverse stakeholders, including IT teams, business units, executive leadership, and external vendors, to gather requirements, manage expectations, and build consensus.
• Prepare and present compelling project status reports, strategic roadmaps, risk assessments, and executive recommendations to senior management and governance committees.
• Manage project budgets, resources (human and technical), and timelines with precision, ensuring projects are delivered on scope, on time, and within allocated financial parameters.
• Ensure compliance with public sector regulations and data privacy standards relevant to the Intranet's operation and data handling.

EXPECTED ACHIEVEMENTS

• Ensure the Intranet 2.0 platform continues to operate flawlessly, evolves strategically, and becomes an indispensable, highly adopted tool for all employees, enhancing productivity and collaboration.
• Successfully implement a roadmap of significant enhancements and new features that demonstrably improve user experience, streamline internal processes, and increase organizational efficiency.
• Foster high levels of user adoption and satisfaction, demonstrating the tangible benefits and return on investment of the Intranet 2.0 transformation initiative.
• Optimize operational processes around the Intranet, leading to measurable improvements in service delivery, incident response, and overall platform stability.
• Become a trusted advisor and strategic leader in the organization's ongoing digital transformation journey, setting precedents for successful large-scale project execution in the public sector.
• Successfully manage stakeholder expectations and communications, ensuring all parties are informed, engaged, and aligned with project objectives and progress.

ENVIRONMENT

Public sector context, ICT Department, Intranet 2.0 Platform (likely built on technologies like SharePoint, Drupal, Liferay, or similar CMS), PM methodologies (Prince2, PMBok, Agile), ITIL framework, Change Management principles, Lean Six Sigma methodologies, MS Project, MS Office Suite (Word, Excel, PowerPoint, Outlook), JIRA, Confluence, stakeholder management tools. C2 Dutch proficiency is not just essential, but critical for effective communication, documentation, and engagement with diverse internal and external stakeholders within the Flemish public service environment.