Senior Credit Operations Officer

CONTEXT

Our client, a major player in its sector, has built its lending operations around a simple promise: when professionals and individuals need credit, the process should feel controlled, transparent, and dependable. Behind that promise sits a transversal business function that acts as the operational backbone for credit portfolios, connecting relationship managers, credit analysts, compliance teams, and clients across multiple entities. The client is now strengthening this backbone with a senior operations officer who can keep daily credit support and control running like a well-tuned engine, while also helping absorb change, resolve incidents, and protect the organization from operational risk. The role is not just about checking boxes; it is about creating continuity, trust, and a smoother experience for every stakeholder involved in the credit lifecycle.

ACTIVITIES

• Provide daily operational support and control for professional and individual credit files, ensuring that each step follows internal policies and regulatory expectations.
• Manage operational issues from detection to resolution, coordinating with business partners, technology teams, and control functions to avoid recurring problems.
• Produce and analyze reports on credit operations, service levels, incident trends, and risk indicators, turning raw data into clear action plans.
• Act as a trusted point of contact for internal and external clients, answering complex questions, clarifying procedures, and safeguarding customer satisfaction.
• Monitor operational risks, document control weaknesses, and discuss corrective action plans with business partners and senior stakeholders.
• Support ad hoc projects such as process migrations, system upgrades, regulatory changes, and continuous improvement initiatives.
• Contribute to a culture of operational excellence by sharing feedback, documenting lessons learned, and proposing pragmatic improvements.

EXPECTED ACHIEVEMENTS

• Maintain business continuity across credit operations even during peaks, incidents, or change programs.
• Reduce operational errors and recurring incidents by identifying root causes and driving sustainable corrective actions.
• Improve client and business partner satisfaction through responsive communication and reliable operational support.
• Strengthen the control environment by making risk monitoring more proactive, visible, and actionable.
• Deliver high-quality reporting and insights that help management make faster and better-informed decisions.
• Become a reference point within the transversal function for credit operations knowledge, issue management, and cross-team collaboration.

ENVIRONMENT

• A collaborative, transversal business function operating at the intersection of credit, risk, compliance, and client service.
• Core tools may include credit origination and servicing platforms, operational risk registers, reporting dashboards, ticketing systems, and advanced spreadsheet analysis.
• Methodologies blend operational risk management, continuous improvement, Lean thinking, and Agile project delivery for change initiatives.
• Stakeholders include credit analysts, relationship managers, compliance officers, legal teams, technology partners, external clients, and senior management.