Senior IT Project Manager
Lead a multi-year CRM transformation that will reshape how a major public-facing organization engages with its customers and partners. This is a high-visibility mission where Salesforce architecture, data migration, and stakeholder alignment meet real-world operational impact.
CONTEXT
Our client, a major player in its sector, has outgrown the CRM that once served as its customer memory. A multi-year digital transformation program is now underway, and Salesforce sits at the heart of it. The ambition is not merely to replace a tool. It is to rethink how the organization understands its customers, partners, and operational data across every channel. Legacy processes, siloed systems, and fragmented data have created friction that the business can no longer tolerate. The program will touch sales, service, marketing, data, and external suppliers. It needs a senior IT project manager who can translate board-level strategy into executable roadmaps, align passionate stakeholders, and keep complex integration and migration work moving from initiation to production deployment. This is a mission for someone who enjoys the political and technical dance of large-scale transformation.
ACTIVITIES
- Lead complex CRM transformation and integration projects from initiation through deployment.
- Manage scope, planning, budget, quality, risks, and dependencies across multiple workstreams.
- Coordinate Salesforce specialists, IT and data teams, business stakeholders, and external suppliers.
- Oversee CRM configuration, customization, integration, and data migration activities.
- Ensure every solution aligns with business processes and enterprise architecture principles.
- Facilitate workshops, governance committees, and regular reporting to steering groups.
- Drive change management, adoption, and training so the new CRM becomes a daily habit.
- Identify blockers early and orchestrate pragmatic solutions without losing sight of the long-term vision.
EXPECTED ACHIEVEMENTS
- A successful Salesforce rollout delivered on time, on budget, and with measurable business value.
- Seamless data migration that preserves trust in customer and operational information.
- A fully integrated CRM ecosystem that connects cleanly with surrounding applications and data platforms.
- Strong adoption across business teams, with reduced manual work and clearer customer insight.
- A scalable architecture and governance model that can support future growth.
- Confident, aligned stakeholders who see the transformation as an enabler rather than a disruption.
ENVIRONMENT
Salesforce, CRM platforms, data migration tools, API and middleware integration, enterprise architecture frameworks, Agile and hybrid project methodologies, Jira, Confluence, reporting dashboards, change management practices, and close collaboration with IT, data, and business teams.