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Senior Payments Process Expert

Join a forward-looking payments transformation where every millisecond and every basis point matters. As a process expert, you will reimagine international and FX payment journeys to make them faster, cleaner, and radically more client-centric.

CONTEXT

Our client, a major player in its sector, sits at the center of a global cash management ecosystem where payments are the invisible infrastructure of commerce. Every international transfer, FX conversion, and cross-border settlement carries a story of urgency, compliance, and client trust. The payments organization is undergoing a deep transformation: legacy journeys are being challenged, inefficiencies are being exposed, and new technologies are opening doors to faster, more accurate, and more transparent processing. The client is looking for a senior process expert who can orchestrate change across borders and functions, not just document how things work today, but imagine how payments should work tomorrow. This is a chance to leave a fingerprint on the future of payment experience.

ACTIVITIES

  • Diagnose inefficiencies, friction points, and exceptions across international and FX payment journeys.
  • Orchestrate cross-border collaboration between operations, product, technology, compliance, and client-facing teams.
  • Design and pioneer innovative solutions using process redesign, technology enablers, and AI-driven opportunities.
  • Lead workshops, process mapping sessions, and root-cause analyses to define target operating models.
  • Translate business and regulatory requirements into clear process specifications and improvement roadmaps.
  • Monitor payment performance through KPIs such as straight-through processing, settlement speed, accuracy, and client satisfaction.
  • Support implementation, testing, and adoption of new payment processes and tools.
  • Act as a subject matter expert for complex payment cases and strategic transformation initiatives.

EXPECTED ACHIEVEMENTS

  • Reduce payment exceptions and manual interventions while improving straight-through processing rates.
  • Increase speed and accuracy for international and FX payments, creating a tangible difference for clients.
  • Deliver scalable process models that can absorb volume growth and regulatory change without breaking.
  • Improve client satisfaction by making payment journeys more predictable, transparent, and efficient.
  • Build a stronger cross-border network of experts who can solve payment challenges together.
  • Introduce innovation, including AI-driven ideas, in a controlled and measurable way.

ENVIRONMENT

  • A complex payments and cash management environment covering international transfers, FX, SWIFT, ISO 20022, and cross-border settlement flows.
  • Tools and methods may include process mining, Lean Six Sigma, Agile delivery, Jira, Confluence, data analytics, and experimentation with AI or automation.
  • Stakeholders span operations, product management, technology, compliance, risk, sales, and external partners.
  • The culture values ownership, curiosity, international collaboration, and a healthy impatience with the status quo.