Senior Project Manager

CONTEXT

Our client, a major player in its sector, is modernising critical public-facing digital services where reliability is not optional. A complex programme spans multiple applications, organisations, and user journeys, and the success of each release depends on rigorous end-to-end validation. The organisation needs a senior project manager who can bring method, calm, and operational expertise to test teams working across interconnected systems. The story is set in a domain where a single anomaly can affect thousands of users, and where every Go/No Go decision must be based on evidence, coordination, and a deep understanding of the full journey. The mission is to make quality visible, measurable, and trusted from the first test strategy to the final production release.

ACTIVITIES

• Define cross-functional test strategies for end-to-end journeys that span multiple applications and organisations.
• Coordinate test campaigns with internal teams, external partners, and third parties.
• Animate and lead test teams, ensuring clear roles, planning, and execution discipline.
• Manage anomalies from detection to resolution, including prioritisation, follow-up, and escalation.
• Prepare and present Go/No Go recommendations for production releases.
• Monitor progress, risks, dependencies, and quality indicators across the programme.
• Provide methodological and operational expertise to reinforce existing test teams.
• Communicate with senior stakeholders and maintain alignment across business and technical streams.

EXPECTED ACHIEVEMENTS

• Deliver a reliable end-to-end validation framework that reduces production incidents and release uncertainty.
• Improve coordination between teams and third parties involved in complex digital journeys.
• Increase confidence in Go/No Go decisions through transparent metrics and structured evidence.
• Raise the maturity of test practices across the programme.
• Protect the user experience by catching critical issues before they reach production.

ENVIRONMENT

• Large-scale digital transformation and public-service-oriented programmes.
• End-to-end validation, test management, and release governance.
• Multi-application and multi-organisation integration landscapes.
• Anomaly management, risk tracking, and campaign coordination tools.
• Stakeholder management with business, technical, and external partners.
• Methodological rigor, structured reporting, and operational excellence.