Senior Service Designer, Environmental Services

CONTEXT

Imagine a future where the health of our planet's soil is meticulously monitored, managed, and restored with unprecedented efficiency. Our client, a major player in its sector and a key public institution dedicated to environmental stewardship, is embarking on a monumental journey to revolutionize how soil contamination is addressed. They envision a proactive, data-driven approach that moves beyond reactive measures, safeguarding natural resources for generations to come. At the heart of this transformation is the ambitious renewal of their core computer application, a vital system for managing vast repositories of soil files and issuing crucial soil certificates. This isn't merely an IT upgrade; it's a strategic imperative to build a seamless, intelligent ecosystem that integrates complex cadastral data with dynamic geographical information, empowering environmental experts to make faster, more informed decisions. You will be at the forefront of this mission, designing the very pathways through which this vital public service will operate, ensuring clarity, efficiency, and profound impact on our environment.

ACTIVITIES

Your role will be deeply impactful and multifaceted. You will take the helm in driving the service design for the renewal of the existing soil management application, meticulously analyzing current workflows and identifying critical areas for improvement. A significant portion of your work will involve streamlining file management processes, making them intuitive and robust, and adeptly addressing the complexities of cadastral mutations to ensure data accuracy and integrity. You will be responsible for integrating advanced geographical data, leveraging mapping technologies to provide richer context and predictive insights for soil contamination remediation efforts. Furthermore, you will apply rigorous UX design principles to ensure the new application is user-friendly and highly accessible for all stakeholders, from field technicians to policymakers. There's also an exciting potential to explore and develop an AI strategy, considering how artificial intelligence can optimize waste, materials, and soil management, charting a course for future innovation.

EXPECTED ACHIEVEMENTS

As the Senior Service Designer, your success will be measured by the tangible improvements you bring to environmental governance. You will deliver a fully modernized and highly efficient soil management application, characterized by streamlined processes, reduced administrative burden, and enhanced data accuracy. Your work will significantly improve the speed and effectiveness of soil contamination remediation efforts, contributing directly to a healthier environment. By integrating geographical data seamlessly, you will enable a more proactive, predictive approach to environmental challenges. Ultimately, you will empower public servants and environmental experts with intuitive tools that facilitate better decision-making, solidifying the client's leadership in sustainable land management and potentially laying the groundwork for AI-driven environmental strategies.

ENVIRONMENT

You will operate within a dynamic public sector environment that blends mission-driven purpose with cutting-edge technological aspirations. The team embraces Agile and Lean methodologies, focusing on iterative development and continuous feedback. You will work closely with domain experts in environmental science, geomatics, legal affairs, and IT development. Tools and platforms will include modern service design frameworks, UX/UI prototyping tools (e.g., Figma, Sketch), and Geographic Information Systems (GIS) for data visualization and integration. Experience with public sector data governance and an open mindset towards exploring emerging technologies like AI will be highly valued.